Payments
Medtribe uses Stripe to process payments at the time of booking.
Stripe is a large, regulated, payment processing platform.
For the initial transaction, Stripe will take a fee.
In the UK standard card fees are 1.5% + 20p.
This ensures a streamlined checkout process for your event, mirroring the simplicity of paying on platforms like Amazon, while also providing you with a Stripe Express account to view and export transaction data.
This guide will go over:
- How to set-up your Stripe Account
- How you can use your Stripe Express Account
- How payments work within Medtribe
Taking payments through the platform with Stripe is optional.
Video: Exploring Payments with Stripe Express
Payments on Medtribe: a guide
How to set up your Stripe account
- Every Stripe account is linked to the Medtribe account that was used to create it.
- You can't transfer the Stripe account to another user
- When you invite a colleague to collaborate, they will not have access to the Stripe account
- Before setting up your account make sure you have:
- The bank account details you want to send the money to
- If appropriate, your company details
At the end of the setup, you will be able to publish events with paid tickets and will have a streamlined way of taking payments for your events.
Step 1: Go to "Billing" within your Educator section
- Click "Create"
- This will redirect you to the Stripe onboarding process
Step 2: Enter your preferred email
Step 3: Set up a 2 Factor Authentification
- If you have set up an account with your chosen email before, type in the code sent to you
Step 4: Choose the type of business you are
- Individual/sole trader
- Company
- Non-profit
If you chose the company option
- You will need to choose the type of company from the dropdown menu
- You will then choose your company's industry
If you chose the Non-profit option
- You will need to choose the type of company from the dropdown menu
If you chose the Individual/Sole Trader option
- You will be prompted to put in your personal details
Step 5: Enter your business or non-profit's details
Step 6: You can now add an account for payouts
- This is the destination for your event payments
Step 7: Review and submit your details
Step 8: Delete the Stripe Account
- If you have any issues during set-up and need to change anything, please go back to your Medtribe account, delete the Stripe account and start again
Stripe Express
Stripe Express is your personal dashboard to see your transactions and export the data associated with them.
Step 1: Go to the "Billing" tab of the "Educator" section
- Click "View Dashboard"
- You will have to login, including with your 2 Factor Authentification
Step 2: Explore your dashboard
- You can see your transaction, total earnings, and processing payments
- You can see what has and has not yet been paid out
- You can export the data you require
How payments work within Medtribe
Refunds
Cancelling a booking before the cancellation deadline (defined in the session tab) triggers an automatic refund to the booker, excluding the Stripe fee.
If they need a refund after the cancellation deadline has passed, please reach out to team@medtribe.com.
Payouts from Stripe Express
As a default, all payments remain in the Stripe Express account until the organiser requests the Medtribe team to send them to the designated bank account. When you want this to happen, please send an email to team@medtribe.com.
We do this to avoid your Stripe account going into a negative balance due to refunds/refund requests. If your account is in a negative balance, you will not be able to process any further paid bookings until the balance is no longer negative.
If you wish to set your account to automatically send the money to the designated bank account, please email team@medtribe.com once you have set up the account.
Conclusion
Stripe facilitates easy payment processing for bookings, offering a smooth checkout similar to well-known online platforms and charging a fee (standard card fee is 1.5% + 20p in the UK).
Medtribe integrates with Stripe, allowing for streamlined financial transactions and access to Stripe Express for managing and exporting transaction data. This guide details setting up Stripe, using Stripe Express, and handling payments on Medtribe.
Stripe is an optional feature.